The return of goods is governed by the laws of the Republic of Lithuania and the approved rules for returning and exchanging products. Here are some important points regarding product returns:
- Returns must be made within 14 days from the date of purchase.
- The buyer is responsible for covering the costs of returning a product if they wish to return an unwanted item and receive a refund.
- Alternatively, you can choose to receive a discount coupon for a future purchase if you want to exchange an unwanted product for another item.
- Refunds will be issued via a bank transfer to the provided bank account within 14 working days of receiving the service report.
The conditions for returning products are as follows:
- The returned product must be in its original and undamaged packaging.
- The product must not have been used.
- The product must not be damaged.
- The original labels (protective films, ribbons, etc.) must not have been removed from the product.
- The returned product must be complete and maintain its original appearance.
Product returns can only be done using the Omniva Returns service. If a product cannot be accommodated in a parcel locker, it can be returned using courier services. Please note that neither Lithuanian Post nor bus courier services deliver to the ultimate recipient, so other methods of returning goods are not accepted and will be returned to the sender.
Returning a parcel through Omniva is straightforward:
- Contact us via email at info@gic.lt.
- Package the item and place it in an Omniva parcel locker.
- Expect a refund or product replacement within 14 working days from the date of delivery.
The cost of the return service is paid by the customer, in accordance with the applicable Omniva return rates.
Please note that items on sale cannot be returned. Products are only exchanged in cases of poor quality or damage. If you wish to exchange a product for an identical one, please contact us at info@gic.lt and send the product to the following address: Paribio str. 25B-28, LT-08102, Vilnius.
Depending on your location, the time for receiving a replacement product may vary. You may also consider using a tracking service or purchasing shipping insurance when returning more expensive items. We do not guarantee the receipt of your returned product.
Need assistance?
For questions related to refunds and product returns, please contact us at info@gic.lt.